Crowne Plaza Shanghai, an IHG Hotel

I enjoyed the noodle station. I had a bowl everyday and never tired of it since they offered three types of noodles and the toppings were good choices. The other foods were fair. Everything needed flavor. The location was ideal and close to many shops and restaurants. Getting a taxi or walking was easy.

To my horror I two days before arrival discovered that I had accidentally booked for 2 nights with arrival one day early! All my worries evaporated when Alice Lu in Reception, and Gert Van Beek, Guest Relations Director, swung into Action and worked out a change of dates, which meant that I lost nothing and had to pay nothing additional. Thanks a lot both to of you - swift and decisive action very much appreciated indeed! Tony Shan who works tirelessly to solve every issue for arriving and departing guests also deserves special mention. First he spotted a taxi driver grossly overcharging me and later helped me secure quick and reliable taxi bookings. Thanks a lot Tony! Having been to Shanghai many times, this was my first time in this particular area, but it for sure will not be my last time, as the hotel sits smack in the middle of a quiet and private, yet very central and incredibly desirable area with many cozy restaurants and shops - just off HuaHai road and easily accessible by metro line 10.

The location is excellent ! I can get anything which I like from a very short walking distance. We especially like to have a evening walk around French Concession. We are looking forward to our next visit to stay at the same hotel in very near future!

Helpful staff.Smartly presented facilities. Good eating options. Clean Good location easy access to Metro and excellent eating options nearby.

The property is located in a very nice area, surrounded by many cafes and small shops. Also very accesible by public transport.